Data Retention

Retention periods

• Account and profile: while your account is open. Deleted within 30 days after you ask us to close it.
• Yard photos, designs, and AI results: while your account is open, so you can revisit them. Deleted within 30 days of an account deletion request, or sooner if you ask us to delete a specific design.
• Free previews made while signed out: kept in private storage for up to 30 days, then deleted.
• Quote requests and Partner responses: while your account is open, and for up to 2 years after a request so we can handle disputes and support questions. Partners who received your request may keep their own copies under their own policies.
• Purchase and payment records: up to 7 years, as needed for tax and accounting.
• Community posts: until you ask us to remove them.
• Security logs and rate-limit counters: generally 30 days or less (rate-limit counters about 2 days).
• Backups: copies kept for disaster recovery are retained for no more than 30 days; deleted data ages out of backups as they rotate.

Deletion requests

To delete your account or specific designs, contact us support@getdreamscapes.com from the email on your account. We may keep limited information when the law requires it (for example payment records) or to prevent fraud.